Refund policy

As an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason. To exercise this right, contact us at paniscas.info@gmail.com within that period.

If you wish to return an item, please send an email as soon as possible. Be sure to include your name, address, email address, order number, and specify which item(s) you would like to return. 

Every order is packed with great care to prevent damage during shipment. In case a defect still occurred, please include photos in your email so the issue can be properly assessed. This way I can take care of the best solution.

Returns that have not been announced via email cannot be processed.

 

Please note:

• Return shipping costs are the responsibility of the customer.
• Refunds are only processed after the item has been received in its original condition.
• If the item shows signs of use or damage caused after delivery, a deduction may be made to reflect any loss in value.
• Once an order has been shipped, it cannot be canceled, but returns are accepted according to this policy.

For original artworks, colors are represented as accurately as possible, but slight variations may occur due to lighting and screen settings. Please keep this in mind before placing an order, as it helps prevent unnecessary returns of high-value pieces.

Thanks for the support and understanding.